Legal right of cancellation
We would like to draw your attention to the legal right of cancellation. In the Netherlands you always have the right to withdraw from the contract within a period of 14 days without specifying any reasons. The cancellation period expires 14 days after the day on which you or a third party designated by you, other than the carrier, takes physical possession of the goods. To exercise the right of withdrawal, you must inform us of your wish to withdraw from the contract by an unequivocal statement (e.g. in writing, by post, fax or e-mail). You can use the model withdrawal form for this purpose [download European form], but are not obliged to do so. To meet the withdrawal deadline, it is sufficient for you to send a communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Consequences of withdrawal If you withdraw from the contract, we will reimburse to you all payments made by you up to that time, including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the contract. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refund. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having returned the goods, whichever comes first. You shall return or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your decision to withdraw from the contract to us. You are on time if you return the goods before the 14-day period has expired. You are liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
